Shipping Policy

Effective Date: Apr 15 2024

Thank you for visiting and shopping at CoolNewLighters.com. The following terms and conditions constitute our Shipping Policy.

Domestic and International Shipping Policy

Shipment processing time All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.

Delivery estimates:

• Standard Shipping: 3-5 business days

Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes CoolNewLighters.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages CoolNewLighters.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy: 14 Day Return Window from Receipt of Parcel.

To start a refund contact us at support@coolnewlighters.com

If you have any questions regarding our Shipping Policy, please contact us at support@coolnewlighters.com.

Thank you for shopping with us at CoolNewLighters.com!